Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have an older Roku streaming device that works fine. It DOES show the HBO Max app as being 'installed', and I DO have an HBO Max account and I can view that content on my small laptop, but really want to see it on the TV.
Each time I go into Home > Streaming channels > Premium Services > HBO MAX > Add channel, the device gives me the following:
"Channel install failed Could not add HBO Max"
Again, I DO have a legal, paid for and working HBO account, and the Roku box DOES show the HBO Max app. It just won't add the channel.
HBO MAX says it will run on any Roku running Roku software version 9.3 or higher. Check this on yours via Settings > System > About. Some older models can't run current Roku software and stopped updating at version 9.1.
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
So if we have an older Roku model, we aren't able to get the HBO Max channel? I am not going to continue to support a company that makes me get rid of a perfectly functional device only because they make it outdated...
I'm in the same boat! Older Roku, can add everything except HBO Max, even though it shows that it's installed when I look at my online Roku account under subscriptions.
I'm just trying to limp along with this older Roku before a big move, but you can bet I'm not wasting my $$ on a new Roku - I'd rather just get a Smart TV- at least I won't have to manually add all the apps......