Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KelvinZero
Level 10

Ad problem on Alex - Roblox & Minecraft

Over the last few days, the ads on the Alex channel on Roku have not been working properly. At random places in between ads, the screen goes blank with a Loading message then it goes back to the Alex channel's main menu. Then it's not possible to resume the video where it left off. If we try the video again from the top, the problem just happens again. This is my daughter's favorite channel. We have the 2020 Roku Ultra 4800X with 9.4.1 Build 4182-C2. I've send this to the channel developer as well but.

Thanks

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Ad problem on Alex - Roblox & Minecraft

@KelvinZero 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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KelvinZero
Level 10

Re: Ad problem on Alex - Roblox & Minecraft

Either it was a temporary glitch or this was solved by one of the two updates since the problem started.

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KelvinZero
Level 10

Re: Ad problem on Alex - Roblox & Minecraft

Now it's exhibiting the problem on the Minecraft app/channel by HappyKids.tv so this is not app specific. Looks like it's a problem with Roku's ad system that these developers use.

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