Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
There is an ad that keeps popping up on my tv how do I get it off
Don't turn your tv on.
Seriously, though, you haven't given us enough information to be able to help. This is sort of like saying "my car won't start, what's wrong?"
Is this a tv with Roku built in or is it a separate Roku unit connected to the tv? Does it happen on all channels or just one or more specific ones? What does this popup actually say - is it ad or maybe a notification of something?
Doug Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
Roku Community Streaming Expert I am not a Roku employee, just a user like you.
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My Roku Ultra started having the same issue yesterday. This ad interrupts whatever channel I'm watching. At first, I thought it was a Roku ad since there was no way to close it. I scaned the QR code and it lead me to a third party app that costs 4.99 to get. That's when I realized this is not an official Roku ad. It is very annoying because it not only interrupts the channel, but you have to push the home button to restart the channel every time. I included the pictures of what this looks like. The first one is the pop up ad that interrups the channels. The second is where you are directed when you scan the QR code. Does this look familiar to anyone else?? I tried a factory reset and that didn't work. I enabled the "Limit ad tracking" in privacy setting and that did nothing either. Roku needs to fix this.
This pops up on my screenThis is the link from the QR code
I don't use my phone to interact with my Roku box. I don't have any Roku related apps on my phone. I gave up trying to find an answer. I just went back to using my PS4 for viewing my video streaming apps. Sorry Roku...