Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Ad pop up

There is an ad that keeps popping up on my tv how do I get it off 

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2 Replies
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Level 16

Re: Ad pop up


@Sanders3249 wrote:

There is an ad that keeps popping up on my tv how do I get it off 


Don't turn your tv on.

Seriously, though, you haven't given us enough information to be able to help.  This is sort of like saying "my car won't start, what's wrong?"   

Is this a tv with Roku built in or is it a separate Roku unit connected to the tv?  Does it happen on all channels or just one or more specific ones?  What does this popup actually say - is it ad or maybe a notification of something?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 7

Re: Ad pop up

It does the same thing on mine! Did you find how can we turn it off?

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