Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Eleila
Level 7

Activating Great Courses Account with Roku

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My Great Courses Account says that my library of courses can be viewed on the ROKU Great Courses Channel, which I have installed. 

The Great Courses Account asks for an activation code with ROKU.   Where would I find or how would I generate that code?  The activation code which I used between roku and my device is not working.   I have tried my pin, which is not working.  

There is no guidance on either The Great Courses website or the ROKU website on how to make this connection.  

Would appreciate any help.   Is it possible to find a chat with roku or call a customer service number? 

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Activating Great Courses Account with Roku

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@Eleila 

Thanks for the post.

Do you know if you account is valid for the Great Courses or the Great Courses Plus channel?

If you are having issues authenticating your account, we would recommend reaching out Great Courses support as they would best be able to assist you. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Great Courses support here: https://www.thegreatcourses.com/support/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Activating Great Courses Account with Roku

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@Eleila 

Thanks for the post.

Do you know if you account is valid for the Great Courses or the Great Courses Plus channel?

If you are having issues authenticating your account, we would recommend reaching out Great Courses support as they would best be able to assist you. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Great Courses support here: https://www.thegreatcourses.com/support/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kthampi
Level 7

Re: Activating Great Courses Account with Roku

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When I tried to use the Great Courses channel I get the message “go to www.the GreatCourses.com/link” on your computer…and enter the code below to activate your account on this device’. However, that url does not give you the option to enter any code. It just asks for username/password and you go right into the GC website! 

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renojim
Community Streaming Expert

Re: Activating Great Courses Account with Roku

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@Kthampi, once you're signed in try going to the "link" website again:
https://www.thegreatcourses.com/link

If that still doesn't work, try to contact them:
https://www.thegreatcourses.com/support/contact-us

Roku Community Streaming Expert

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Kthampi
Level 7

Re: Activating Great Courses Account with Roku

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Thank you I have contacted GC support. The link website still does not have a place to enter the code - just asks you to sign in!

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