Channel Issues & Questions

[BethanyL]

We finished watching an episode of a show on Acorn, wanted to watch the next - but suddenly Acorn won’t load. Keeps saying ‘failed to load’. Subscription is through Roku - anyone else having the issue? All other streaming sites (Prime, You Tube, etc) are all working fine. 

[RokuKariza-D]

Hello @BethanyL

Thanks for letting us know about the issue you're experiencing.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
      
2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If you are still unable to play videos from one channel while videos from other channels play fine after attempting the suggestions above, contact the channel provider's customer support team to report the issue and get help.

You can reach them here: https://support.acorn.tv/en/support/home

All the best,
Kariza