Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Acorn and Epix Subscription

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I am having a similar problem with Acorn and Epix. Roku acknowledges that I am subscribed to both channels (and charged for them) but when I try to access the channels, I am only given the option of trying a seven day free trial. When I try the free trial option, I am told that I need to subscribe. I have subscribed and Roku has my money. Since this has happened on more than one channel, I think this is a Roku issue and not a problem with Acorn or Epix.

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Roku Employee
Roku Employee

Re: Acorn and Epix Subscription

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@Dfwillingham20 

Thanks for the inquiry.

Have you tried logging into those channels with your respective accounts?

For more information about that channel's authentication and functionality, you'll want to contact Acorn TV and Epix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Acorn and Epix Subscription

Jump to solution

@Dfwillingham20 

Thanks for the inquiry.

Have you tried logging into those channels with your respective accounts?

For more information about that channel's authentication and functionality, you'll want to contact Acorn TV and Epix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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