Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Terry10
Level 7

Acorn & Roku channels problem

When I attemptto watch both Acorn or Roku channel it fails to load content.  I press OK to reload but it won't.  Please help.

Thank you,

Terry

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4 REPLIES 4\
DBDukes
Community Streaming Expert

Re: Acorn & Roku channels problem


@Terry10 wrote:

When I attemptto watch both Acorn or Roku channel it fails to load content.  I press OK to reload but it won't.  Please help.

Thank you,

Terry


Are you using the standalone Acorn app? Or accessing the Acorn service in another app (it's available in several)?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuKariza-D
Roku Employee
Roku Employee

Re: Acorn & Roku channels problem

Hey @Terry10

Thanks for bringing this to our attention.

In some cases, removing the affected channels and then re-installing them back in may help. To ensure the process is successful, make sure you restart your Roku device before adding the channel again. Here are the steps:

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Spaceopera171
Level 7

Re: Acorn & Roku channels problem

remove channel isnt an option.  only unsubscribe.   i dont want to unsubscribe...... just want it to work.   however if i cant get it to work i will unsubscribe.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Acorn & Roku channels problem

Hi @Spaceopera171

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us first about the issue you're experiencing? Also, please be advised that if you cancel your subscription then re-subscribe within the validity date, you won't be charge immediately upon resubscribing.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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