Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Reinstones
Level 7

Acorn TV through the Roku Channel PLS HELP

 Hi.  I signed up for a 30 day free trial to AcornTV through The Roku Channel.  I did this after getting an email from Roku about additional programming options which were being offered during the quarantine.

I want Acorn to watch the show 19-2.

However, I cannot find the show 19-2 by accessing AcornTV through the Roku Channel

I’ve gone round and round with Roku customer service in several email messages, but no one understands what the problem is or why I cannot watch the show.

can anyone help me, please?  thanks in advance.

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Acorn TV through the Roku Channel PLS HELP

@Reinstones 

Thanks for the inquiry.

Did you sign up for the Acorn TV free trial through Roku, or through the actual Roku Channel?

Have you tried downloading the Acorn TV channel and logging into the channel with your account that you created for the free trial? Are you able to watch the content you are looking for there?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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61983
Level 7

Re: Our paid for Acorn TV 1yr subscription does not work on Amazon Prime where we subscribed?

We are being charged by ROKU through Amazon Prime for a 1 year subscription to Acorn TV.  The message we get on our TV screen says "unauthorized"  What is  going on?  How can it be corrected?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Our paid for Acorn TV 1yr subscription does not work on Amazon Prime where we subscribed?

@61983 

Thanks for the inquiry.

Have you tried to log out of the channel and then sign in with your channel credentials to see if that resolves the issue you are experiencing?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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