Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jules13
Level 7

Acorn TV suddenly stopped working on Roku Streaming Stick +

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I am very disappointed. Acorn TV stopped working on my TV a few days ago. I view it via a Roku Streaming+ stick. It was working fine with no problems ... and then it just stopped working!  BTW-Acorn TV works fine if I access via my laptop.

I have tried all of the below to get it working again:-

- I have removed and then reinstalled the Acorn TV channel (numerous times).

- I have reset my router (numerous times).

- I have unplugged the Roku stick and the plug and waited 10 minutes and then reconnected (numerous times).

Over the last week I have tried all the above and in different combinations. What a waste of time and very frustrating. 

I am also getting these error codes:

- ERROR Access to this resource is forbidden by access policy 2019-403000-000

- ERROR Please check you internet connection and try again later 2900-000000-000

Is there anything anybody can suggest to get it working again?

Thank you.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Acorn TV suddenly stopped working on Roku Streaming Stick +

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@Jules13 

Thanks for the post.

When removing a channel, please make sure you are restarting your Roku device before adding the channel back again.

If you are still unable to resolve the issue, you'll want to contact Acorn TV support directly to inquire further regarding that channel's specific error codes. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Acorn TV suddenly stopped working on Roku Streaming Stick +

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@Jules13 

Thanks for the post.

When removing a channel, please make sure you are restarting your Roku device before adding the channel back again.

If you are still unable to resolve the issue, you'll want to contact Acorn TV support directly to inquire further regarding that channel's specific error codes. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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