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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Albertina
Level 7

Acorn TV on Roku Channel Understand Art program

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Program Question.  I subscribe to Acorn TV on the Roku Channel using a Roku Streaming Stick+.  The Acorn TV program Understanding Art: Broque and Rococo is available to view on Acorn TV on the Roku Channel, but only the Rococo episodes are available.  The Baroque episodes are not there, but are available on Acorn TV for direct subscribers.  Who do I contact to let them know the Baroque episodes are missing on the Acorn TV on the Roku Channel?  Thank you for your help.

This is the first time I have posted and apologize if I have not done this correctly.  

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Acorn TV on Roku Channel Understand Art program

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@Albertina 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Acorn TV  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Acorn TV support here: https://support.acorn.tv/en/support/home

Thanks,
Danny

Danny R.
Roku Forum Moderator

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boogernose
Level 18

Re: Acorn TV on Roku Channel Understand Art program

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You're posting fine.

However I doubt your complaint will fall on anything but deaf ears.

Its done knowingly probably to entice you into subscribing to Acorn.

Or maybe for Contractual Reasons....Who knows?

But its common frustrating at times.

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Acorn TV on Roku Channel Understand Art program

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@Albertina 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Acorn TV  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Acorn TV support here: https://support.acorn.tv/en/support/home

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Albertina
Level 7

Re: Acorn TV on Roku Channel Understand Art program

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Thank you very much for your help. I have contacted Acorn TV about my issue and have received a ticket number for my request from Acorn. 

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