Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RBAT10
Level 7

Acorn TV not providing close captioning

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We subscribed to Roku to get the Acorn TV channel to specifically watch the Australian series "McLeod's Daughters". Close captions were fine for seasons 1-3. Beginning with season 4 there are no captions. Some portions of the "Aussie speak" are unintelligible and we need the close captions. Any suggestions?

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atc98092
Community Streaming Expert

Re: Acorn TV not providing close captioning

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Contact Acorn TV and ask them why not all episodes have CC. It's nothing in the Roku that is stopping it, as shown by some episodes having captions and others not. 

Dan

Roku Community Streaming Expert

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5 REPLIES 5\
atc98092
Community Streaming Expert

Re: Acorn TV not providing close captioning

Jump to solution

Contact Acorn TV and ask them why not all episodes have CC. It's nothing in the Roku that is stopping it, as shown by some episodes having captions and others not. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Skatanafas
Level 7

Re: Acorn TV not providing close captioning

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We have stopped watching Acorn even though we subscribe to it, because we get subtitles for the first five minutes, and they suddenly stop. This happens on all their shows. Customer support was useless. 

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MaryGrace19
Level 7

Re: Acorn TV not providing close captioning

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On Acorn I get subtitles for 20 minutes and then they suddenly stop.

Why?

How is this problem fixed?

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Acorn TV not providing close captioning

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Hi @MaryGrace19

Thanks for the post. 

Does the issue with the subtitles only happen to contents within the Acorn TV channel? If yes, we would recommend following the suggestion provided by our Streaming Expert @atc98092. Channels on Roku are maintained by the respective channel and we have no control over the programming or operation of it.

You can contact Acorn TV Support here: https://support.acorn.tv/en/support/home

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Oregonians
Level 7

Re: Acorn TV not providing close captioning

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All of a sudden after several years of watching Acorn with the closed captions we have to reboot the Roku (unplug it and plug it back in again) when we select it. We start to watch something, realize the captions aren’t there, reboot the Roku and then the captions are back until the next time. They stay on through several programs as long as we don’t go away from the Roku connection.

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