Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
We subscribed to Roku to get the Acorn TV channel to specifically watch the Australian series "McLeod's Daughters". Close captions were fine for seasons 1-3. Beginning with season 4 there are no captions. Some portions of the "Aussie speak" are unintelligible and we need the close captions. Any suggestions?
We have stopped watching Acorn even though we subscribe to it, because we get subtitles for the first five minutes, and they suddenly stop. This happens on all their shows. Customer support was useless.
Does the issue with the subtitles only happen to contents within the Acorn TV channel? If yes, we would recommend following the suggestion provided by our Streaming Expert @atc98092. Channels on Roku are maintained by the respective channel and we have no control over the programming or operation of it.
All of a sudden after several years of watching Acorn with the closed captions we have to reboot the Roku (unplug it and plug it back in again) when we select it. We start to watch something, realize the captions aren’t there, reboot the Roku and then the captions are back until the next time. They stay on through several programs as long as we don’t go away from the Roku connection.