Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Scorp
Level 7

Accuradio not loading, flips back to Home screen

I have a Roku Ultra LT using the wired ethernet connection ...

Today (10/12/2021) Accuradio appears to have a problem ... When I select it from the Home screen, it seems to attempt to load it, showing the initial splash screen but then it flips back to the Home screen

I've already done the following ...

1- Check for any updates

2- Restarted the Roku

3) Deleted and the re-added the Accuradio channel

Any other ideas?

Help would be greatly appreciated

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5 REPLIES 5\
RokuKariza-D
Roku Employee
Roku Employee

Re: Accuradio not loading, flips back to Home screen

Hi @Scorp

Thanks for the post.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Scorp
Level 7

Re: Accuradio not loading, flips back to Home screen

I followed your suggestion but did appear to resolve the problem ...

I also am experiencing the same problem on my Roku Express 4k I recently purchased ... That one works on wireless.

The channel was working about midnight last night.

BTW .. I checked other channels, both free and paid, and they all were working

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RokuKariza-D
Roku Employee
Roku Employee

Re: Accuradio not loading, flips back to Home screen

@Scorp

Thanks for the response. 

For clarification, did the issue get resolved on your Roku Ultra LT? If so, try doing the same thing on your Roku Express 4K. If the issue persisted, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel provider. 


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Scorp
Level 7

Re: Accuradio not loading, flips back to Home screen

No ..The delete - restart - re-install did not work on either device ...

I retried it on both devices

Thanks for the assistance.

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Scorp
Level 7

Re: Accuradio not loading, flips back to Home screen

Follow up ...

It seems to be the Accuradio channel ... 

I checked the channel last night around 11 pm and was working properly ...

I just checked it this morning but now it is NOT working  but exhibiting the same behavior as I initially reported.

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