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My mom had a Roku when she lived in San Antonio, TX and had access to Disney Plus. She recently moved in with a friend in Mendocino, CA and that friend gave her a Roku 2 XS since hers is in storage. We factory reset the device and logged in with her account, but Disney Plus is not available and Disney says content is not available. I can’t imagine that this is a region issue, as she had Disney Plus before and whatsmyip shows her in California.
The Roku 2 XS is ancient at this point. It isn't capable of running Disney+ and almost all other newer channels/apps. Do your mother a favor and pick up a cheap Express at Walmart. Your mother or her friend may be able to get a deal if they checks https://my.roku.com/upgrade/ . I'm offered a $20 Express for one of my older devices.
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