Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DaniNevs
Level 7

Accessing subscriptions on new Roku device

I recently upgraded my Roku stick and now I can’t access HBOMax or Acorn TV which are active subscriptions on my Roku account.  I tried logging in using my Roku account name and password and it does not work.

can someone help?!?

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: Accessing subscriptions on new Roku device

Are your subscriptions paid through Roku?  You can check your Roku subscriptions at https://my.roku.com/account/subscriptions

If they are, is your new device linked to the same Roku account as your old device?  Check the email address shown on each device under Settings->System->About.

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DaniNevs
Level 7

Re: Accessing subscriptions on new Roku device

My new device is linked to account, still having trouble accessing HBO Max and Acorn TV, the Roku login is not working

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RokuKariza-D
Roku Employee
Roku Employee

Re: Accessing subscriptions on new Roku device

Hi @DaniNevs

Thanks for letting us know about the issue you're experiencing.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to the channel's customer support team to report the issue and for further help. They can resolve the error you are having with channel login.

You can contact them here: Acorn TV, HBO Max

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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