Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RetroGirl
Level 7

Accessing Roku Channels/Apps from Cable Channels

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I have a question about the HGTV Go app/channel on Roku. It used to be you would only have to set up the app/channel once. A message on the TV screen would generate a code and the website to enter the code. After entering the code (and confirming you subscribed to a cable package that included HGTV), you would be able to watch HGTV shows via Roku. It used to be you only had to do this once and you were set. Now the HGTV Go app/channel asks me to constantly go through this process. Is anyone else having this problem (possibly with a different cable channel)? If you were able to solve it, what did you do to prevent this from happening frequently? 

Thank you to anyone who can help.

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StreamerUser
Level 16

Re: Accessing Roku Channels/Apps from Cable Channels

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The "re-activation/re-authentication" issue pops up from time to time - some apps/services and some TV Providers are more susceptible to it, for a whole host of reasons (app updates/server updates/TV Everywhere changes/etc) - (e.g. Prime and Disney+ are particularly susceptible at times)

If you are having it happen repeatedly with a single app, I would:

1) Remove the app, RESTART the Roku (MUST DO THIS), then reinstall the app.

2) Contact HGTV about it.

3) Contact your TV Provider about it.

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StreamerUser
Level 16

Re: Accessing Roku Channels/Apps from Cable Channels

Jump to solution

The "re-activation/re-authentication" issue pops up from time to time - some apps/services and some TV Providers are more susceptible to it, for a whole host of reasons (app updates/server updates/TV Everywhere changes/etc) - (e.g. Prime and Disney+ are particularly susceptible at times)

If you are having it happen repeatedly with a single app, I would:

1) Remove the app, RESTART the Roku (MUST DO THIS), then reinstall the app.

2) Contact HGTV about it.

3) Contact your TV Provider about it.

View solution in original post

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