Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ba12
Level 7

Accessing Prime Video On Roku

Trying to install Prime Video on Roku.  When selecting Prime Video Channel in Roku I do not get a "sign in" option, only a purchase Prime Option.  I went to Roku channel store, selected Prime Video, signed into Roku and forced update..nothing.  Any suggestions?

 

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Roku Employee
Roku Employee

Re: Accessing Prime Video On Roku

Hi,

Thanks for letting us know about the issue that you are experiencing.

Have you tried removing Prime Video from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restarting your device from Settings>System>System restart. Once your player starts up again, adding the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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