Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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9032
Level 7

Re: Access to this program is not included in your spectrum Tv subscription

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I guess I found a work around for people paying for Fox Nation.  If your paying a subscription to Fox Nation, you can go to Fox News + in the app and watch Fox News Live.

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Lbry61
Level 7

Re: Access to this program is not included in your spectrum Tv subscription

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I have the same issue on my Roku TV. Every morning I have to sign back in to my DIRECTV account. I have never had a Spectrum account and I don’t have Spectrum on this TV so I’m confused as to why I keep getting the Spectrum message. I have never had any issues with my Amazon fire stick. I think my best option here is to get rid of the Roku TVs and replace them with Amazon fire stick. 

RokuIrene-S
Roku Employee
Roku Employee

Re: Access to this program is not included in your spectrum Tv subscription

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Hi @Lbry61

Thanks for reaching out.

Would you mind tell us more about the issue you have experiencing? What exactly do you see on your screen and when do you see it?

Could you provide us a screenshot of what exactly is the error pop up on your TV screen?

Once we have this information, we will be able to investigate further.


All the best,
Irene

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Tonya_G
Level 10

Re: Access to this program is not included in your spectrum Tv subscription

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I have Spectrum Internet ONLY and even though I keep signing in with DirecTV, Spectrum tells me it is not included in my service and I believe this is a SINGLE SIGN ON issue. Fox News must be one of the channels that gets signed into automatically by Spectrum based on IP address. See, I just have Spectrum Internet WITHOUT TV, yet Spectrum is signing me into Fox News automatically even though I only have internet with them.

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RokuMary-F
Roku Employee
Roku Employee

Re: Access to this program is not included in your spectrum Tv subscription

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Hi @Tonya_G,

Thanks for reaching out to the Roku community!

For more information about that channel's account authentication functionality, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves.

Please keep us posted.

Regards,
Mary

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Tonya_G
Level 10

Re: Access to this program is not included in your spectrum Tv subscription

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I already have!!! Roku, it's now your turn to soeak to Fox!!! This is ruining your platform, or at least it is for me!!! I'm sure others would agree!!! 

You speak to them Roku!!! I've messaged Fox NIUMEROUS times!!! Now, it's your turn!!! 

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Deelight
Level 7

Re: Access to this program is not included in your spectrum Tv subscription

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I did the same as suggested by another reply. Hit the back button and it dissappeared. 

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Tonya_G
Level 10

Re: Access to this program is not included in your spectrum Tv subscription

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Pushing the back button doesn't work for me. Roku just needs to do their job and speak to Fox News about this. Fox News has been contacted numerous times by people over the past couple of months, and NOTHING has been done and Roku comes on here and tells us to contact Fox!!! Well, now it's time for ROKU to speak to FOX about it!!!

jtyoung80
Level 7

Re: Access to this program is not included in your spectrum Tv subscription

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I have read through all the posts regarding this most annoying issue. I use Xfinity for Internet and DirecTV to login into Fox News. From the other posts its clear other users are only experiencing this Spectrum/Fox re-login issue on the Roku platform, and no other platforms, and this was not an issue in the first part of 2021, so all indicators to me are pointing to something that occurred in an update. Seems pretty clear to me, the solution, be I don't have access to make the fix. Along with no one seeming to want to take ownership of this issue, they always want to treat it like it's a single user, and have the user go through the standard trouble-shooting steps, and when the scripted steps don't work, you get the "is there anything else we can help you with?" The only thing more annoying than the issue we are all dealing with is the response from support. I have said to support that I have already gone through all the steps they want me to go through, but they must follow their script, is there no step to ESCALATE? This is clearly a higher-level issue that has to be resolved between Roku, Fox, and maybe even Spectrum with their development teams. This problem should have been resolved months ago...

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RokuDanny-R
Roku Employee
Roku Employee

Re: Access to this program is not included in your spectrum Tv subscription

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@jtyoung80

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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