Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have the same issue on my Roku TV. Every morning I have to sign back in to my DIRECTV account. I have never had a Spectrum account and I don’t have Spectrum on this TV so I’m confused as to why I keep getting the Spectrum message. I have never had any issues with my Amazon fire stick. I think my best option here is to get rid of the Roku TVs and replace them with Amazon fire stick.
I have Spectrum Internet ONLY and even though I keep signing in with DirecTV, Spectrum tells me it is not included in my service and I believe this is a SINGLE SIGN ON issue. Fox News must be one of the channels that gets signed into automatically by Spectrum based on IP address. See, I just have Spectrum Internet WITHOUT TV, yet Spectrum is signing me into Fox News automatically even though I only have internet with them.
For more information about that channel's account authentication functionality, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves.
Pushing the back button doesn't work for me. Roku just needs to do their job and speak to Fox News about this. Fox News has been contacted numerous times by people over the past couple of months, and NOTHING has been done and Roku comes on here and tells us to contact Fox!!! Well, now it's time for ROKU to speak to FOX about it!!!
I have read through all the posts regarding this most annoying issue. I use Xfinity for Internet and DirecTV to login into Fox News. From the other posts its clear other users are only experiencing this Spectrum/Fox re-login issue on the Roku platform, and no other platforms, and this was not an issue in the first part of 2021, so all indicators to me are pointing to something that occurred in an update. Seems pretty clear to me, the solution, be I don't have access to make the fix. Along with no one seeming to want to take ownership of this issue, they always want to treat it like it's a single user, and have the user go through the standard trouble-shooting steps, and when the scripted steps don't work, you get the "is there anything else we can help you with?" The only thing more annoying than the issue we are all dealing with is the response from support. I have said to support that I have already gone through all the steps they want me to go through, but they must follow their script, is there no step to ESCALATE? This is clearly a higher-level issue that has to be resolved between Roku, Fox, and maybe even Spectrum with their development teams. This problem should have been resolved months ago...
For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.