Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Dcm210
Level 7

Access Control Lock reset?

So I have a Roku 3. There's an channel I'm trying to access but it needs the Access Control Lock? I have no idea what it is or remember setting it up.

 

Is there any way I can do this? I've already did the reset for the 4 digit pin and that doesn't help.

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atc98092
Community Streaming Expert

Re: Access Control Lock reset?

I have never heard of such a function. Since you already tried changing your PIN, it appears that's not what it is. 

Are you trying to install a new channel, or access one that's already installed? The PIN only applies to installing a channel. If it's one you already have, then it's something specific to that channel, not the Roku itself. I'd contact whomever offers that channel and ask for assistance. 

Dan

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Dcm210
Level 7

Re: Access Control Lock reset?

Yes access a channel that's already installed.

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DBDukes
Community Streaming Expert

Re: Access Control Lock reset?


@Dcm210 wrote:

So I have a Roku 3. There's an channel I'm trying to access but it needs the Access Control Lock? I have no idea what it is or remember setting it up.

Is there any way I can do this? I've already did the reset for the 4 digit pin and that doesn't help.


What app? And since, like @atc98092, I've never heard of that message, please describe all of the steps you do and cause the message to display, so we can try to replicate the issuse.

DBDukes
http://www.mystreaminglife.com/
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Dcm210
Level 7

Re: Access Control Lock reset?

Well it's videobox.  That's a private roku channel and that's the actually code for it. It's an adult roku channel.

It wanted me to create a pin, which I did. I remember the exact 4 digit pin for it. But it doesn't work.

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renojim
Community Streaming Expert

Re: Access Control Lock reset?

Try starting over.  Remove the channel (highlight it on the Home Screen and press the * button on your remote; choose Remove), restart your Roku from Settings->System->System restart (don't skip this step), add the channel again at https://my.roku.com .

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DBDukes
Community Streaming Expert

Re: Access Control Lock reset?

@Dcm210 

I'm wondering if that's a feature of the app, rather than a feature of Roku. If that's the case, you may need to log in to your account with that service and set/reset the app PIN.

Roku doesn't offer a PIN for launching an app, only for adding and app to your Roku account or for purchases via your Roku account. Once added, there is no PIN to access, unless the app itself has that functionality.

DBDukes
http://www.mystreaminglife.com/
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Dcm210
Level 7

Re: Access Control Lock reset?

As for removing and restating the roku, I'll do that after work.

I've also contacted them.  I don't even think they know what I'm referring to.

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Dcm210
Level 7

Re: Access Control Lock reset?

Sorry for the delay in response. So I did that and the streaming channel is still requesting a access control lock code. IMG_20210711_161511723.jpg

 

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atc98092
Community Streaming Expert

Re: Access Control Lock reset?

Well, that certainly appears to be something specific to the channel, not the Roku. Only the channel provider can help with that. 

Dan

Roku Community Streaming Expert

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