Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JimLin
Level 7

AWE

I subscribe AWE channel, it stop working for 2 days now and I can only see an AWE logo page

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2 Replies
makaiguy
Level 20

Re: AWE

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

The channel apps themselves are provided by the originating channels, not Roku.  Roku just provides the platform on which they run.  If AWE made changes to their app that are not working, you need to contact AWE about it.

Let us know how you make out.

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Ahagadorn
Level 7

Re: AWE

Same problem. Canceled subscription deleted app, resubscribed, same problem. Contacted AWE through their website, no response. 

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