Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Fudge
Level 7

ATTtv and HBOMAX cant delete

I cancelled Atttv and HBOMAX. When I try to move or remove my ATTtv and HBOMAX apps a pop up says not connected to internet

Please check your internet and try again

The my audio guide turns on.

All other apps are fine.

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RokuDanny-R
Roku Employee
Roku Employee

Re: ATTtv and HBOMAX cant delete

@Fudge

Thanks for the post.

Can you please clarify how you are trying to remove the channel from your Home page? Can you also let us know the steps that you are using to reproduce this issue.

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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