Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Crane
Level 7

ATP tennis TV app can't allow login

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ATP tennis TV channel can't allow my login, always says: username and password is invalid.

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: ATP tennis TV app can't allow login

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@Crane 

Thanks for the post.

For more information about that channel's account authentication, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: ATP tennis TV app can't allow login

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@Crane 

Thanks for the post.

For more information about that channel's account authentication, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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BillMickey
Level 7

Re: ATP tennis TV app can't allow login

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I am having the same problem, when the sign-up screen comes up after agreeing to terms while entering email, password it freezes and will not allow any further progress. Very frustrating, tried numerous times! The Tennis TV app will work on the computer but not on RODU TV?

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RokuMary-F
Roku Employee
Roku Employee

Re: ATP tennis TV app can't allow login

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Hi @BillMickey,

Thanks for the post.

Roku doesn't manage channel logins or authentication. That is handled directly by the channel publisher. It's best to reach out to Tennis TV directly to get the channel going on your Roku. They can resolve the error you are having with the channel login.

Thanks,

Mary

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