Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JohnM_Ca
Level 8

AT&TTVNOW

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Hello,

I downloaded the AT&T app to my ROKU device, but when I try to sign in, it does not accept my credentials. I have no problem at all signing in on my PC with those same credentials. Is there a seperate AT&TTVNOW app on Roku? 

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1 Solution

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JohnM_Ca
Level 8

Re: AT&TTVNOW

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Disregard, issue has been resolved. It took about 15 minutes for account to become active through the TV.

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3 Replies
JohnM_Ca
Level 8

Re: AT&TTVNOW

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Disregard, issue has been resolved. It took about 15 minutes for account to become active through the TV.

View solution in original post

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cayey15
Level 7

Re: AT&TTVNOW

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Why I can not watch at&t TV on my roku I have download the Channel but it does not open

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Roku Employee
Roku Employee

Re: AT&TTVNOW

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Hi,

Thanks for letting us know about the issue that you are experiencing.

Is AT&T TV the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate.

Try removing the AT&T TV channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the AT&T TV channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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