Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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acburn
Level 7

AT&T TV app for Roku 3500x

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The AT&T TV website indicates that the AT&T TV app/channel is compatible with the Roku 3500x.  But it does not appear in any search I do for available apps/channels on that device.  It showed up immediately on another Roku I own (the 4620x).  Is the info on the AT&T website incorrect or is there some unconventional way of adding it?

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: AT&T TV app for Roku 3500x

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@acburn @Kimyblair 

Thanks for the inquiry.

The most likely reason you cannot see The AT&T TV channel is that the channel does not support your device.

If you have additional questions regarding device availability, please reach out to AT&T support.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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4 Replies
Kimyblair
Level 7

Re: AT&T TV app for Roku 3500x

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I’m having the same issue 

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RokuDanny-R
Roku Employee
Roku Employee

Re: AT&T TV app for Roku 3500x

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@acburn @Kimyblair 

Thanks for the inquiry.

The most likely reason you cannot see The AT&T TV channel is that the channel does not support your device.

If you have additional questions regarding device availability, please reach out to AT&T support.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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abarker22
Level 7

Re: AT&T TV app for Roku 3500x

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I'm having the same issue also with AT&T TV app not appearing in my streaming channels search.  Model 3500X.

Thank you,

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renojim
Level 21

Re: AT&T TV app for Roku 3500x

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In spite of what the OP says, I don't think it's supported on the purple stick which is a very old device.  It may have been in the past.

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