After updating the ARD Mediathek app, the live streams no longer work.
Other videos from the ARD Mediathek continue to work.
It is strange that the message up to date does not appear after the update, as is the case with other channels, but that an update is always possible.
Is the update not imported correctly?
Hey @Axel-Erfurt
Thanks for the post.
If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
Let us know if there's any difference after.
All the best,
Kariza
I did that, unfortunately without success. Should I try a factory reset?
A factory reset does not help.
I also questioned the support of the ARD Mediathek
Here's the answer:
Dear Mr. Schneider,
Thank you for your message.
Unfortunately, the problem has been occurring since a change at the provider Roku. We are in contact with the manufacturer so that the error can be rectified soon. A recent update failed to fix the bug; unfortunately we cannot influence the solution directly at the moment. Please check regularly whether an update has been made available for your device and perform an update if necessary.
We are sorry that we cannot offer a satisfactory solution at the moment and ask for your patience.
Kind regards
Martha Müller-Rentz
ARD Mediathek Team
Thanks for the update.
Please be advised that channels on Roku are developed and maintained by the channel provider themselves. We suggest continuing to work with the channel's customer support team for help and update.
We appreciate your understanding.
All the best,
Kariza
But then it confuses me that it can be read in the channel store
ARD Mediathek
Developed by:
Roku
Thanks for the posts.
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
It's more like a never-ending story.
I think the update of the channel ARD will never be completed properly.
I can check for updates several times in a row, each time it says at the end:
Channel has been updated
before Update:
ARD
Version 1.1
Revision 105000009
after Update:
ARD
Version 1.1
Revision 105000009
As you can see, nothing changes. Live-Streams not working.
Roku device model: 3930EU
serial number: X0040012RCC0
device ID: S01V3182RCC0
software OS: 10.5.1 Revision 4066-AE
ARD Livestream
tracker ID: C0-127-166
Will there ever be a solution?