Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jefftrett
Level 8

Re: AMC app won’t open

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Same problem with mine. 

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jefftrett
Level 8

Re: AMC channel launch

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I'm having the same issue with my amc app.

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Fej
Level 8

Re: AMC app won’t open

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Same problem here.  How brilliant of them to screw up the app right as they have two of their biggest shows starting back up.

AdaBeta27
Level 9

Re: AMC channel launch

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Yes, that problem that spontaneously cropped up on only my Roku 4K Streaming Stick+ with latest OS.   I am on Spectrum cable and Internet.   The AMC app was previously running flawlessly, and was authorized, and had the correct login information, etc. but suddenly would just not start up.  It would trash out and  loop back to the Roku Home screen.  

After trying less drastic fixes, like restart, clear cache, and remove/reinstall the channel, I finally resorted to a complete reset to factory defaults.   (You will need Internet access and email to do this!!)   That purges any patches or incomplete updates in the operating system and proceeds directly to the latest version.  Once you log in and it "creates" your account on that Roku device,  It will give you the option to either put back all the channels you had, or start fresh.    You will need to Activate all independent channels that are tied to your cable subscription and that require a separate login.    This is not the first time I've had to reset one of my Roku devices to factory default to clear up some login problem involving Spectrum cable service.   However, a reset to factory default has fixed the problem every time.  

eta:   I have 4 different models of Roku devices made 2016 to current.  The Roku Streaming Stick+ 4K is the ONLY one that developed a problem with the AMC channel.  eta:  The only Roku, this time.  I've previously had the same issue with some of the others.  I suspect corrupted or incomplete updates are to blame.  But I don't really know.

stonecity
Level 8

Re: AMC app won’t open

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Update.

i have been emailing with AMC IT.  Sent them what was happening and said that many in the Roku Community were having the issue.   Will update as I get info.

 

AdaBeta27
Level 9

Re: AMC app won’t open

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I have Roku 4K Streaming Stick+, latest operating system.   I also have older Rokus.  The AMC channel suddenly quit a few days ago, just on the 4K stick.  Would not start, just trashed out and went back to Roku home screen.   I tried the usual reset and uninstall/reinstall.   No good.   Did a full reset the Roku to factory default this morning and let it rebuild all my existing channels.  AMC starts up and streams fine now.   I am on Spectrum cable, in case that's relevant.    ymmv,  but I think that will have y'all up and running ASAP.  

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stonecity
Level 8

Re: AMC app won’t open

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The Full Reset worked!   Thanks!!

jefftrett
Level 8

Re: AMC channel launch

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The factory reset fixed the problem. Thanks for the info. Re-setup was easier than what I was expecting.

jefftrett
Level 8

Re: AMC app won’t open

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Factory reset fixed the problem and setting up everything was easier than expected.

Fej
Level 8

Re: AMC app won’t open

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I watched online this week.  We'll see if AMC fixes their issue before then.  If not perhaps I'll try the factory reset method next week, although it really shouldn't be necessary.  Perhaps they shouldn't automatically update the channels if they can't work correctly afterwards without a factory reset.

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