Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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chrisrobinson27
Level 7

Re: AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

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I just purchased AMC Plus and it's still not working on my Roku TV! 12-27-21 Please tell me what I can do to fix this problem. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

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Hi everyone,

Thanks for the posts. Some customers have reported that they went to:

TV Settings-> Privacy -> Advertising > Limit Ad Tracking 

Make sure that box is NOT checked. We would recommend trying to and keeping us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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SlackerPete
Level 7

Re: AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

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It worked for me.

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Chloegirl55
Level 7

Re: AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

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Am truly happy it worked for you…. I still can’t get AMC Plus to work so I just canceled it!

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ForAllItsWorth
Level 8

Re: AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

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Dont forget you also have to reset advertising identifier

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Mazzdunn
Level 7

Re: AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

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So we've done that and still doesn't play the shows. What is the next option?

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dleefred
Level 8

Re: AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

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I shouldn't have to expose my tracking to all Roku apps to get yours to work. Unacceptable solution that works intermittently anyway.

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clayperion
Level 7

Re: AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

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Same Issue, using new Hisense RokuTV (65") and current app version. Live TV streams work, as do trailers, but any shows get the spinning arrows for 5 seconds and then dump back to the main (play) screen.  Things work fine on the web, Haven't tried other Roku TVs in the house, yet.

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dleefred
Level 8

Re: AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

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Why should I have to expose this data for all Roku apps to fix this apps specific errors?

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RokuDanny-R
Roku Employee
Roku Employee

Re: AMC Plus 'Error Code 403_RESOURCE_PROVIDER'

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Hi everyone, thanks for the updates.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the AMC+ channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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