Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
The AMC Plus channel now returns the following error when trying to play any media:
Error Code 403_RESOURCE_PROVIDER
The first time I encountered this was on 11/18/2021, which was the first time I tried to use the app after receiving the latest Roku OS update. The error has been happening ever since.
My account with AMC Plus is in good standing, and I can view content on every other non-roku device that I have, including the web. I've tried rebooting the TV, signing out and back in to the app, and uninstalling and reinstalling the app. The TV is a TCL 65S405.
Not sure if anyone has gotten this to work yet but I downgraded my Roku Ultra from release 10.5 back to 10.0 with the manual update and the same error still appears for any video playback. Error Code 403_RESOURCE_PROVIDER. Playback from a web browser works fine but not from AMC+ app on Roku.
If anyone has gotten this to work by using an older version of the Roku OS, please let us know.
I have a few questions to better understand the behavior you are seeing:
1. When did this issue first start occurring?
2. Do you observe this behavior while using any other channel(s) on your device?
3. Have you tried to follow our playback issue basic troubleshooting step accordingly starting from removing the channel, restarting your device from Settings>System>System restart, then once it loads up again, add the channel back once more to see if that clears things up?
In addition, please make sure to get the latest AMC + channel version by checking for a channel update using your * button on the channel tile, or going to Settings for a System Update there. Then, restart your player.
If you are still having any issues with your AMC+ channel after following these steps, please provide us with the following information:
-Roku device model
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Keep us posted and we'll continue assisting from there if needed.
I have tried the steps mentioned above without success.
TCL model 32s3700 Software 10.5.0 build 4201-08
AMC+ version 1.1.14
Amazon Prime Video
Issue tracker for AMC ID 27-423-373 but it took me back to the roku Home Screen to get that ID, so I’m not sure if that was correct (same with Amazon)
Also happening with Amazon Prime Video streaming service. When attempting to stream something, Amazon gives “Something went wrong” error, yet streaming of the show continues in the background, but faded behind the “something went wrong” overlay.