Channel Issues & Questions

[groovythreads]

I just paid for AMC premiere, but I can't watch anything. The first commercial plays just fine (of course), but about 30-45 seconds into the movie, it kicks back to home screen. I've tried several different movies, turned off broadband saver, rebooted roku SE, uninstalled and reinstalled the app. I want this issue fixed or give me back my money!

[makaiguy]

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

[art33]

I get this same issue trying to watch Pluto, a free station.  It will go black and eventually return to the main menu.  I do not know why the station is constantly dropping and freezing.  Some other stations play just fine with no drops.  

[RokuDanny-R]

@groovythreads @art33 

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

Please keep us posted.

Thanks,
Danny

[groovythreads]

Thanks for the help. Apparently, it was having a bad morning. I tried again when I got home and it's working! 😁