Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Community Manager
Community Manager

Re: ABC channel not working

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Thanks for the note here. We're working with ABC to help get this issue resolved in their channel. Once they have an update available, you'll want to check for a system update to update the channel on your Roku device.

We'd recommend continuing to stay in touch with ABC for any further status updates regarding the availability of a channel update. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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leemelone
Level 9

Re: ABC channel not working

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I contacted ABC for the third time in the last three weeks and got this response.

"Thank you for reaching out to us again! Our teams are still working hard at resolving this issue for you and other viewers. We have no ETA on the fix but once we have more information, we will let you know. "

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Gman440
Level 7

Re: ABC channel not working

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I'm having the same issue as every one else.  If this is not resolved soon, I will start demanding a refund.  Why are all of us customers paying for something that is not working.  it locks up a lot.  no other programs does this nonsense.  Fix or refund. 

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BCPD199
Level 7

Re: ABC channel not working

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Here's the response I got from ABC:

Hello There,

Thank you for providing us with that information. Upon further research, Palm Coast, FL 32137 is unfortunately outside of our live stream supported area.

The ABC live stream is only available in the following markets: Chicago, Fresno, Houston, Los Angeles, New York City, Philadelphia, Raleigh-Durham and San Francisco with a participating TV provider.

If you are not located in one of the above areas, we encourage you to reach out directly to your TV Provider to let them know you'd like to see their support in bringing ABC Live TV to your location in the future.

If you have any further questions or concerns, please feel free to reach out. We are always happy to help!

All the best,
Pamela

ABC Technical Support

Not happy!

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ponyboy865
Level 7

Re: ABC Channel is not working

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I have the same problem, also with Cable vision on long island , some days no problem other days none stop 

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valerier
Level 7

Re: ABC channel not working

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It’s still giving me error code 025-2501-106.  It’s soooo annoying!

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ponyboy865
Level 7

Re: ABC channel not working

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Ya this morning I gave up!  I normally only have problems between 5:30 am and 8 am when I turn off the live feed,,, but tonight it was during world news tonight between 6:30 pm and 6:45 when I gave up! You would think that Disney with their deep pockets owning abc, and abc’s deep pockets they can come up with a fix!

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ship2shore
Level 7

Re: ABC channel not working

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Yes this 025 error code issue has been happening to me very often on ABC here in South NJ.  I just upgraded an older box Roku to a Roku stick.  So disappointing.  Calling or contacting abc seems to do nothing.  


@RokuTannerD wrote:

Thanks for the note here. We're working with ABC to help get this issue resolved in their channel. Once they have an update available, you'll want to check for a system update to update the channel on your Roku device.

We'd recommend continuing to stay in touch with ABC for any further status updates regarding the availability of a channel update. 

 

Thanks,

Tanner



 


@RokuTannerD wrote:

Thanks for the note here. We're working with ABC to help get this issue resolved in their channel. Once they have an update available, you'll want to check for a system update to update the channel on your Roku device.

We'd recommend continuing to stay in touch with ABC for any further status updates regarding the availability of a channel update. 

 

Thanks,

Tanner


 

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Ohiostick
Level 7

Re: ABC channel not working

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Here it is February 7, 2020 and this is still not solved when viewing on my television using the ABC app I’m all signed in and then I get error code 

012-1206-403 Why has this issue not been fixed on Roku?

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