Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mikkisbta
Level 7

Re: ABC channel not working

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ABC is working on my iPhone. I checked. I don’t think it’s an abc issue.
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lb48
Level 8

Re: ABC channel not working

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Yeah, it's working on my tablet and phone also.  It seems to be a Roku issue.  As I said in a previous post, it seems to have started when they rolled out Disney+

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brnmr69
Level 7

Re: ABC Channel is horrible

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It won't load. Working fine before the 14 November update. Can't be a coincidence. Also agree with constant re-loading.
leemelone
Level 9

Re: ABC Channel is horrible

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I contacted ABC and told them about the issue. I just got this response:

"Thank you for bringing this to our attention! Our technical team is aware of this issue affecting our viewers on Roku and they are looking for a fix as we speak. WE appreciate your patience at this time and I will update you when we have more information Smiley Happy"

So we shall see what happens.

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RB74
Level 7

Re: ABC channel not working

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Same here, it works fine on my phone not in the Roku.
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actnc
Level 7

Re: ABC channel not working

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Yes, I think you may be right about the timing when ABC app stopped launching. It’s been about 1-2 weeks that it hasn’t worked for me too. But whose responsible for the problem?
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lb48
Level 8

Re: ABC channel not working

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I recontacted ABC yesterday and got this response from them.

Hi there,

Thanks for reaching back out.  Please know that our team is still working hard on a fix for this for all our viewers.    While we are unable to provide a timeline of when this will be available we are doing our best to resolve it as soon as possible.    

Your patience and consideration is greatly appreciated,

Jennifer
ABC Technical Support

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esagar
Level 7

Re: ABC channel not working

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Same here click on ABC app on Roku Device / Roku Smart TV and it goes back to Main screen / Home Page of Roku 

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esagar
Level 7

Re: ABC channel not working

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What is the ABC's technical contact information (email/phone/web page link)?

Thanks


@lb48 wrote:

I recontacted ABC yesterday and got this response from them.

Hi there,

Thanks for reaching back out.  Please know that our team is still working hard on a fix for this for all our viewers.    While we are unable to provide a timeline of when this will be available we are doing our best to resolve it as soon as possible.    

Your patience and consideration is greatly appreciated,

Jennifer
ABC Technical Support


 

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lb48
Level 8

Re: ABC channel not working

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Here is the link https://abc.com/activate/feedback/roku

The more people that contact ABC the more they may try to fix the problem.  Roku is still radio silent on the topic.  I would hope they would be working with ABC to fix the issue.

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