Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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mikkisbta
Newbie

Re: ABC channel not working

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ABC is working on my iPhone. I checked. I don’t think it’s an abc issue.
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lb48
Binge Watcher

Re: ABC channel not working

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Yeah, it's working on my tablet and phone also.  It seems to be a Roku issue.  As I said in a previous post, it seems to have started when they rolled out Disney+

brnmr69
Newbie

Re: ABC Channel is horrible

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It won't load. Working fine before the 14 November update. Can't be a coincidence. Also agree with constant re-loading.
leemelone
Streaming Star

Re: ABC Channel is horrible

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I contacted ABC and told them about the issue. I just got this response:

"Thank you for bringing this to our attention! Our technical team is aware of this issue affecting our viewers on Roku and they are looking for a fix as we speak. WE appreciate your patience at this time and I will update you when we have more information :)"

So we shall see what happens.

RB74
Newbie

Re: ABC channel not working

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Same here, it works fine on my phone not in the Roku.
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actnc
Channel Surfer

Re: ABC channel not working

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Yes, I think you may be right about the timing when ABC app stopped launching. It’s been about 1-2 weeks that it hasn’t worked for me too. But whose responsible for the problem?
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lb48
Binge Watcher

Re: ABC channel not working

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I recontacted ABC yesterday and got this response from them.

Hi there,

Thanks for reaching back out.  Please know that our team is still working hard on a fix for this for all our viewers.    While we are unable to provide a timeline of when this will be available we are doing our best to resolve it as soon as possible.    

Your patience and consideration is greatly appreciated,

Jennifer
ABC Technical Support

esagar
Newbie

Re: ABC channel not working

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Same here click on ABC app on Roku Device / Roku Smart TV and it goes back to Main screen / Home Page of Roku 

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esagar
Newbie

Re: ABC channel not working

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What is the ABC's technical contact information (email/phone/web page link)?

Thanks


@lb48 wrote:

I recontacted ABC yesterday and got this response from them.

Hi there,

Thanks for reaching back out.  Please know that our team is still working hard on a fix for this for all our viewers.    While we are unable to provide a timeline of when this will be available we are doing our best to resolve it as soon as possible.    

Your patience and consideration is greatly appreciated,

Jennifer
ABC Technical Support


 

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lb48
Binge Watcher

Re: ABC channel not working

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Here is the link https://abc.com/activate/feedback/roku

The more people that contact ABC the more they may try to fix the problem.  Roku is still radio silent on the topic.  I would hope they would be working with ABC to fix the issue.

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