Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

A&E app not opening on Roku stick+

Everytime I try to launch the a&e app it goes to the ae loading screen then kicks right back to the home screen. I've restarted my Roku and tried again to the same thing happening
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Roku Employee
Roku Employee

Re: A&E app not opening on Roku stick+

Hi,

Thanks for letting us know about the issue that you are experiencing.

Is A&E the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate.

Try removing the A&E channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the A&E channel back once more. Does this clear up the issue you are seeing?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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