Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jinglebros
Level 7

A&E Will not load properly and it just goes back to the Home Screen what should I do?

My A&E app will not load on ANY of our Roku TVs or the Roku express units. Internet has a strong connection. What should I do

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C_I
Level 12

Re: A&E Will not load properly and it just goes back to the Home Screen what should I do?


@Jinglebros wrote:

My A&E app will not load on ANY of our Roku TVs or the Roku express units. Internet has a strong connection. What should I do


       Remove the channel then reinstall it. Your Roku or Internet has nothing to do with it. Contact A&E directly since it is a third party app not managed or controlled by Roku. 

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makaiguy
Level 20

Re: A&E Will not load properly and it just goes back to the Home Screen what should I do?

After removing the channel you should restart the Roku to clear its memory and cache before reinstalling the channel.

Settings > System > System restart,

or for Roku TV: Settings > System > Power > System restart

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