Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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4k rakuten movie question

Hi folks,

I bought the Roku 4k stick and installed the rakuten app, purchased a UHD movie but it doesnt seem to be playing in 4k. I have a Panasonic oled 2017 model, and I understand the tvs built in rakuten app will not play 4k movies on my model, so I thought I'd buy the stick. The Roku stick is definitely displaying in 4k, I know this because the channel info is showing 2160p and 60hz but the film I'm watching just doesn't look 4k. I'm wondering in rakuten just doesn't like my model TV full stop ether it's through the TV app or the Roku stick. Any ideas anyone? Thanks
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1 Reply
Roku Employee
Roku Employee

Re: 4k rakuten movie question

Hi,

Thanks for letting us know about the issue that you are experiencing.

For more information about that channel's features and functionality, you'll want to contact Rakuten support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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