Channel Issues & Questions

[mfiedler]

When I click on any of the Disney options, ie Disney, Pixar, Nat Geo, I get a 401 error code. What does that mean.  I can't access any topics 

[DarinT]

On Roku I when I try to access Disney Plus as I have many times with no issue I’m getting ‘401 error code’. I’ve updated Roku software and restarted system in settings. I unplugge my Modem and Roku and plugs back.

All other apps and subscriptions work and are opening and accessible I can access DisneyPlus on my computer direct on site.

I contacted Disney online support and did all they suggested incluing what I think is absurd...to no avail.

clear cache: 1. Make sure “Home” is selected from the main menu. 2. From the remote control, press the following buttons consecutively: Press Home 5 times. Press Up. Press Rewind 2 times. Press Fast Forward 2 times. . 3. It will take about 15-30 seconds to clear cache and restart.

[DarinT]

On Roku I when I try to access Disney Plus as I have many times with no issue I’m getting ‘401 error code’. I’ve updated Roku software and restarted system in settings. I unplugge my Modem and Roku and plugs back.

All other apps and subscriptions work and are opening and accessible I can access DisneyPlus on my computer direct on site.

I contacted Disney online support and did all they suggested incluing what I think is absurd...to no avail.

clear cache: 1. Make sure “Home” is selected from the main menu. 2. From the remote control, press the following buttons consecutively: Press Home 5 times. Press Up. Press Rewind 2 times. Press Fast Forward 2 times. . 3. It will take about 15-30 seconds to clear cache and restart.

[mfiedler]

When I open the Disney channel and highlight Disney, Pixar, Nat Geo, etc, When it opens it says:  Error Status 401: Reason, unexpected error.  That is all it says and it won't let me access any shows in any of those categories