Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
it started with netflix error message tvq-st-103, which sent me down the path of removing netflix, rebooting (unplugging) my roku, and re-adding netflix. now, it pulls up netflix, but freezes on the netflix screen. no new error messages. netflix is fine (site not down, bill is paid), internet connection is fine, other streaming channels work on roku. i’ve removed, rebooted, and added three times, and still nothing. just stays on the black background “netflix” screen.