Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Just bought the newly released Roku Ultra 2020 (4800R) after learning that it supported Dolby Vision. I have an LG E8 OLED, which has a limited library of apps and especially so compared to Roku, so I'd been switching back and forth between LG and Roku depending on what I was watching to utilize Dolby Vision through native LG apps where possible. I was excited to finally have a seamless viewing experience through Roku, now that it supports Dolby Vision, but come to find out it can't even output video at the native 24p in Netflix - the video stutters so often and can be unbearable to watch. So disappointed in this product and regretting my decision to upgrade on Roku Ultra 4660x. Was hopeful that this might be resolved soon and I could avoid returning this for an Apple TV 4K but reading through this forum, seems like this has been a known issue for some time and Roku has failed to correct. C'mon Roku, figure it out...
This "stutter" could be an artifact of LG's (buggy/variable) "Real Cinema" implementation - try enabling "TruMotion" and setting it to "User" with De-Judder=0 and De-Blur=0 (especially in DV/HDR modes but really for any/all modes where RealCinema cant be disabled).
Effectively by enabling TruMotion it forces RealCinema off (especially for non-configurable modes like DV/HDR where RealCinema is enabled non-configurable by default), and with TruMotion set to 0 for both, its also disabled.
(This works for my C7, especially with 60Hz locked NetFlix - To test it, try The Queens Gambit E1 from 2:50 to 3:40 with the slight zooming followed by right to left panning)
Thank you for the suggestion, I have not tried this yet but will give it a go
@StreamerUser Unfortunately this trick didn't work for me. We've been watching The Crown and it's very noticeable - we end up switching to the native LG app for this reason. Really unfortunate this situation and sort of takes away from the value having a Roku in the first place. Really hope Roku/Netflix figure this out
This judder is very apparent watching The Crown on Roku connected to my x900e. Was glad to find this thread. Will try watching on the TV's Netflix app instead this weekend.
Coincidentally, it's through watching The Crown where we first noticed this judder. Using the native Netflix app on my LG E8 seems to be the short term solution - hopefully the Sony Netflix app works for you
tbh I'm surprised that there isn't more attention or focus on this issue, from both Roku and it's users. Netflix and Roku are both market leaders in the respective verticals, you'd imagine there is quite a bit of overlap of their users = a lot of Roku users are using Netflix. But then again, while this judder issue is so obvious and annoying to me and others in this thread, it doesn't bother my wife the least bit...