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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kdb29127
Level 8

2020 Roku ultra returns to home on a few apps

On my roku ultra 2020 about once a week or so on the roku channel, pluto, and ESPN apps it returns to the home screen as soon as you select the app. After a system restart everything works fine. The prime video, discovery plus, Newson, foxnow, and the YouTube apps never see this issue. I have a fast internet connection. Anyone else see this issue?

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4 Replies
DBDukes
Level 14

Re: 2020 Roku ultra returns to home on a few apps


@kdb29127 wrote:

On my roku ultra 2020 about once a week or so on the roku channel, pluto, and ESPN apps it returns to the home screen as soon as you select the app. After a system restart everything works fine. The prime video, discovery plus, Newson, foxnow, and the YouTube apps never see this issue. I have a fast internet connection. Anyone else see this issue?


What screensaver are you using? Remove any you added and use one of the standard, simple ones and see if that makes a difference.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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kdb29127
Level 8

Re: 2020 Roku ultra returns to home on a few apps

I am using the stock screensaver. I have never changed it.

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DBDukes
Level 14

Re: 2020 Roku ultra returns to home on a few apps


@kdb29127 wrote:

On my roku ultra 2020 about once a week or so on the roku channel, pluto, and ESPN apps it returns to the home screen as soon as you select the app. After a system restart everything works fine. The prime video, discovery plus, Newson, foxnow, and the YouTube apps never see this issue. I have a fast internet connection. Anyone else see this issue?


Sorry for the screensaver false trail.

Do you have an SD card installed? Sometimes those can cause odd issues.

I'm trying to think of anything else before going into a watch pattern analysis. It could be that an app causes an issue that is manifest in crashing other apps. So, I'm suggesting the simply things first.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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kdb29127
Level 8

Re: 2020 Roku ultra returns to home on a few apps

No SD card installed. It is probably an app. Thanks.

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