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StCroixGuy
Level 8

10.5.0 Roku Stick+ unable to open Disney Plus Error Code 42

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Since update to 10.5, we are unable to use Disney Plus. We have 5 Roku devices (4x Stick+, 1x Express). All devices suffer from this issue. All other apps are working. Disney Plus is the only app not working, also the only one that we subscribed to via Roku (i.e. pmts go through Roku).

Model and details from one device: model 3810x, SN YH002L071033, v10.5.0 bld 4201-50. Issue ID 33-471-842

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StCroixGuy
Level 8

Re: 10.5.0 Roku Stick+ unable to open Disney Plus Error Code 42

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Toggling the DNS server and rebooting the Rokus did actually resolve my issue.

Initial DNS settings on my LAN..

DNS server 1 (primary): 1.1.1.1

DNS server 2 (alt): 8.8.8.8

I then just flipped them (8.8.8.8 first). This resolved the Disney+ error 42 error. I then reverted back to the previous order and it works fine that way too.

I don't really understand how or why, especially since Disney+ worked fine during this period on non-Roku devices, but at least it is working again. For anyone experiencing similar issues I'd at least recommend adding this to your troubleshooting steps.

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13 REPLIES 13\
HDMIGuy
Level 13

Re: 10.5.0 Roku Stick+ unable to open Disney Plus Error Code 42

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Login on a computer and make sure the Disney Plus subscription is still active.  Also check to make sure the Roku devices are logged into the correct account.

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Shamrock4
Level 7

Re: 10.5.0 Roku Stick+ unable to open Disney Plus Error Code 42

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Exact same thing happening here. I just noticed yesterday. It works on other devices, just NOT Roku.

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StCroixGuy
Level 8

Re: 10.5.0 Roku Stick+ unable to open Disney Plus Error Code 42

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Disney Plus works on other devices, just not any of my 5 Roku devices. 

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3rando
Level 8

Re: 10.5.0 Roku Stick Plus unable to open Disney Plus Error Code 42

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Experiencing the same issues here on a Roku Express and two TCL Roku TVs. Disney Plus and Hulu will not work.

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3rando
Level 8

Re: 10.5.0 Roku Stick+ unable to open Disney Plus Error Code 42

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Update: turns out it was a DNS problem. The first server in the DNS list on my DHCP server was mistyped. Corrected the server address and rebooted the Roku. Everything is now working.

StCroixGuy
Level 8

Re: 10.5.0 Roku Stick+ unable to open Disney Plus Error Code 42

Jump to solution

Toggling the DNS server and rebooting the Rokus did actually resolve my issue.

Initial DNS settings on my LAN..

DNS server 1 (primary): 1.1.1.1

DNS server 2 (alt): 8.8.8.8

I then just flipped them (8.8.8.8 first). This resolved the Disney+ error 42 error. I then reverted back to the previous order and it works fine that way too.

I don't really understand how or why, especially since Disney+ worked fine during this period on non-Roku devices, but at least it is working again. For anyone experiencing similar issues I'd at least recommend adding this to your troubleshooting steps.

isascam
Level 7

Re: 10.5.0 Roku Stick+ unable to open Disney Plus Error Code 42

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I have 3 Roku devices and all of them will not work no matter what I do. I have tried everything mentioned and I still get the Error code 42. My subscription is fully paid and my internet provider is full functional since everything else is working perfectly. Roku owes me a huge reimbursement!

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RokuDanny-R
Roku Employee
Roku Employee

Re: 10.5.0 Roku Stick+ unable to open Disney Plus Error Code 42

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@isascam

Thanks for the post.

Please be aware that we are currently still investigate this issue. Once more information is available, I'll be sure to update this thread.


Thanks,
​​​​​​​Danny

Danny R.
Roku Forum Moderator
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LCusimano
Level 7

Re: 10.5.0 Roku Stick+ unable to open Disney Plus Error Code 42

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10.5.1 Roku streaking stick 4k 

Disney Plus version 1.18 build 2022020801

System was updated on Feb 6 and now Disney Plus is the only channel no longer working. I get an Error 42. I have performed all suggested steps to resolve this issue including a factory reset of the device but nothing is working. 

 

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