Cameras & doorbells

[mrs27mk]

my cameras seemed to be working fine yesterday. today I woke up and neither one was working and kept showing the "failed to update device list" message. I checked my internet connection which was fine. un-installed camera and back in, still not working. un-installed the app and back in on my phone now I can't see any of the cameras on my phone at all. what is going on? I depend on these cameras while at work. what is going on?

[OggyJones]

Mines is currently like this too! I've unplugged them let them sit for a minute plugged them back in, uninstalled them reinstalled the app, then reset my router & its still not working! It says failed to update device list! The last footage that was recorded was around 2am a bout 3 hours ago 

[Jami62881]

Mine is doing the exact same thing!! Worked perfectly last night. Now says failed to update device list. I unplugged both cameras and reinstalled app. Hopefully just their server down. Came right to internet to see if anyone else with similar problems.

[RokuReynan-L]

Hi there,

Greetings from the Roku Community!

We appreciate you letting us know about the failure to update the device list. We’d like to look further into it.

Could you please help us with the details below?

• Camera model, MAC address, and Firmware version
• Phone brand, model, and OS version

Looking forward to hearing from you! 

Thanks,
The Roku Community Team

[RokuReynan-L · Accepted solution]

Hi there! 

Exciting news! We’ve already resolved the issue you were facing. If you're still having trouble, feel free to update the app and see if that helps. We appreciate your patience!

If the issue still persists, please let us know, we'd be happy to assist you further.

Thanks,
Roku Community Team