Cameras & doorbells

[becca7]

hello, when i installed the indoor security camera se on saturday the video quality was great... now less than a week later the picture quality is total **bleep**.... any ideas why??

[RokuDanny-R]

@becca7

Thanks for the post.

Are you viewing the camera playback through the Roku Smart Home mobile app or through the Roku TV? How far is the camera from your wireless network? Are you watching the content playback in HD or SD?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[becca7]

Again.  Here I go with the same issue on my replacement se camera. First 2 days image quality was great.  Day 3 total poop. Wth.  I wish I could or knew how to share video here. Submitted 2 from my phone to link in settings.  I paid for year subscription and am now really regretting it! No answers to why quality is so bad after 2 days. Spent over an hour on phone Friday with no answers. Getting very upset 

[becca7]

Watching on my iPhone and camera is maybe 10 feet from internet 

[RokuDanny-R]

@becca7

Thanks for the post.

Can you please provide us with a bit more details regarding the issue you are experiencing?
-are you watching the content playback in HD or SD?
-can you provide us with a video of the issue you are experiencing so we can better understand what you are seeing?
-please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[becca7]

I have a subscription for the camera. Watching on my Iphone. I have submitted a few logs. The new camera is all over the place. Started great for 2 days. Then went fuzzy.  Then sometimes flashes then will look good for a moment then flash then go fuzzy.  

[becca7]

I believe the camera is on hd. If I change quality it doesn’t change the viewing at all. Been trying to attach video but when I go to attach on the log it will not pick up new videos. Not sure what I’m doing wrong there 

[RokuDanny-R]

@becca7

Thanks for the post.

Can you please provide us with the log ID when you are submitting a log so we can investigate the issue you are experiencing?

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[becca7]

i can not get video to attach to the submit log. the videos will not even come up when i go to attach. there are no videos to attach. It would be nice if there was an actual email address customers could use to explain situations and attach videos. i am so disappointed with roku at this point that i dont know what to do 

[RokuDanny-R]

@becca7

Thanks for the follow up.

I've passed your concerns and information to our Support team. They will follow up and assist you further.

Thanks,
Danny