Cameras & doorbells

[Plumber]

Not sure why but every time we charge the doorbell it unlinks from the service when it is fully charged. And was difficult to reconnect it to our service. Now it won't reconnect at all. We have only had it 2 months and have had constant issues getting it to connect. It is not the wifi service and everything is set up about 10 feet apart. Not a very good product. We got it because we have Roku TVs and like them but the camera definitely falls short

[RokuReynan-L]

Hi, @Plumber.

Welcome to the Roku Community!

Thanks for reaching us about having an issue with your video doorbell. We'd like to know more about this. 

Is there any error code/message after yo charge the device? Since it should automatically connect to your internet after charging.

Please keep us posted.

Thanks,
The Roku Community Team