Cameras & doorbells

[DeeJay0101]

Visitors can hear me talking but I can't hear them talking back.

[RokuEmmanuel-D]

Hey, @DeeJay0101!

Thanks for posting!

Can you share what type of smart home device is affected? Also, did you make sure to enable the microphone icon on the Roku Smarthome app as indicated below? 

For more tips, visit here!

Thanks again,
Roku Community Team

[DeeJay0101]

Yes I did.  And I still can’t hear no sounds at all

[RokuEmmanuel-D]

Thanks for the update, @DeeJay0101!

Could you tell us what type of Roku Camera you have? This will help us look into this more. 

We'll wait for your response!

Roku Community Team

[DeeJay0101]

It’s the Roku Wire free Video Doorbell & Chime SE

[DeeJay0101]

Roku Wire free Video Doorbell & Chime SE

[RokuRiamie-D · Accepted solution]

Thanks for your response @DeeJay0101,

Give these troubleshooting steps a shot for your two-way audio issue on the Roku Wire-free Video Doorbell and Chime SE.

1. Update the Roku Smart Home app and doorbell firmware.
2. Restart the Doorbell: Go to the doorbell page and select Settings > Restart Device.
3. Power Cycle the Doorbell: Turn off the breaker for 10 seconds, then turn it back on.
4. Factory Reset: Detach the doorbell from the backplate to access the setup button. Press and hold the setup button until the status light is solid yellow >. Release it and wait for the light to flash again. Set up the doorbell as a new device.
5. Check Signal Strength: If the signal strength is below 3 bars, move the camera closer to the router via Settings > Device Info > Signal Strength.

If the issue continues, let us know.

Roku Community Team