Cameras & doorbells

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Cuman
Newbie

Trying to connect, red light stays on and switches between night and day vision but doesn’t connect

New indoor camera. Tried to set up but red light stays on the camera. Switches between night and day vision and I hear a clicking noise but will not connect. My router has both 2.4 and 5 ghz. I tried to put it on strictly 2.4 but again doesn’t connect. I’ve hit the setup button but nothing. 

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1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Trying to connect, red light stays on and switches between night and day vision but doesn’t c...

Greetings @Cuman 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Indoor Camera.

At this time, we would recommend trying to perform a factory reset on your camera to see if that helps resolve the issue you are experiencing. For more information about how to perform a factory reset on your Roku Smart Home device, visit our Support page here: Factory reset your smart home device

Please keep us posted what you find out and we will be able to assist you further should you need more help. We look forward to hearing back from you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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