Cameras & doorbells

[Beerad]

We have had our Roku Wireless SE cameras for a month now and they have been nothing but trouble. The cameras constantly go offline or have some type of issue that prevents them from working.  Have the upper tier home subscription and it isn’t any better than the free one. I regret ever buying the Roku camera and wouldn’t recommend these to anyone. 

[RokuReynan-L · Accepted solution]

Hi, @Beerad.

Greetings from the Roku Community!

We appreciate you reaching us about your camera being offline. We're here to help.

Here are some steps you can try:

1. Make sure the Roku Smart Home app and camera firmware are up to date.
2. Power cycle the camera.
3. Restart your router. 

If the issue persists, please let us know.

Thanks,
The Roku Community Team

[Beerad]

I am still having the same issue. At least once a day one or both cameras go offline. Causing me to reset my router of power cycle the cameras. These cameras have become a full time job just managing them. 

[Beerad]

I am still having the same issue with my cameras  every day. I shouldn’t have to reset my router everyday and or power cycle my cameras.’

[RokuReynan-L]

Hi, @Beerad.

Thanks for getting back to us!

Could you please try to re-set up your camera? Let's see if that would make any difference.

Please keep us posted.

Thanks,
The Roku Community Team