Cameras & doorbells

[Cynthsmthrmn]

I purchased 4 Outdoor SE Cameras and was able to link the account with Alexa. Alexa discovered the cameras and each was set up and shows up in the Alexa device list as enabled. I set motion announcements up through Alexa and that works. The only thing that doesn't work is actually viewing the cameras on the devices. It shows "Waiting for Roku" and then after a minute or so, it announces that "the camera isn't responding" Everything has been rebooted: cameras, Alexa devices, router etc. The Alexa devices vary from Echo Show 5 to Echo Show 10. 

[RokuReynan-L]

Greetings, @Cynthsmthrmn.

Thanks for letting us know about this issue with the camera to  Alexa. We're here to help.

Have you tried re-pairing the camera with Alexa? If so, is the live feed of the camera accessible on the Roku Smart Home app?

We'll wait for your response.

Thanks,
Roku Community Team

[Cynthsmthrmn]

The cameras do show up in the Roku Smart Home app on my phone and on the Roku Camera App. I'm not sure what you mean by re-pairing them with Alexa. I disabled the skill and re-enabled it several times. As I stated, Alexa does recognize the cameras. She gives motion announcements for them. But, you cannot view the cameras from the Alexa app on my phone (you can select the camera but nothing is ever shown in the live view window OR by asking to view the camera vocally. "Alexa, show me "camera name"

[RokuRiamie-D]

@Cynthsmthrmn,

We'd like to coordinate this issue with our Roku team for review.

Share us with the following details:

• Camera model and device ID
• Alexa app version
• Roku Outdoor Cameras firmware version
• Make and model of your modem

Keep us posted.

Roku Community Team

[jenna_sparkles]

having the exact same issue with all 6 newly setup cameras. Latest firmware on base stations and outdoor se cameras. Alexa knows about them and the alexa show opens the waiting on roku screen but gives up and says its taking too long to respond. Ring Camera works fine on same network.  

[jayfree420]

I seem to be experiencing a similar issue with my zmodo cameras connection to alexa. Ring works fine showing alerts and live feed on alexa. Was considering roku cameras as a replacement but I'll read more reviews...

[RokuRiamie-D]

Hi @jenna_sparkles,

Thanks for reaching out!

We understand you're having trouble viewing the Roku Outdoor Camera live feed on your Alexa app. Please share the details we have posted on this page for further investigation.

Keep us posted.

Roku Community Team

[Cynthsmthrmn]

I have 3 roku cameras. None work. But, we will concentrate on 1. 

Model CW1000x

Device ID sos512agg9un

3.2.1.429

Firmware Version: 

I have 5 Echo Devices. None of them will show the Roku cameras. Again, I will concentrate on 1 Echo. 

My Echo Show 10 is running OS 7.5.6.5

I do not have the information on my modem. 

I would like to mention that my Arlo cameras work properly. Alexa is able to issue commands to my roku TV. Mute, Pause etc. AND Alexa does announce motion on the above roku camera it simply will not show it live. 

[RokuRiamie-D]

Thanks @Cynthsmthrmn,

We have forwarded it to our team, and we'll keep you posted as soon as we have more information. 

Roku Community Team