Cameras & doorbells

[Aad1231]

I have an inside roku SE that will not factory reset. During the initial install, it would not update. Wifi is great and at recommended 2.4. I’ve held the setup button for 30 seconds and it will not reset. The camera only has a solid red light that shows the power source is connected. It will absolutely not do anything else. I’ve unplugged it, reset wifi, done all the things suggested. There’s no wrong way to press the setup button either. 

[RokuRiamie-D]

Hi @Aad1231,

We get that you're having trouble with the Roku Indoor Camera SE. We're here to help.

Can you share the model number of the camera? Also, you can delete the camera from the Roku Smart Home app and that will reset it. Follow the steps below:

1. On the Home screen, select your smart home device
2. Tap Settings
3. Scroll down and tap Delete device 
4. Tap Delete or Yes to confirm your selection

For more tips, click here.

Hope this helps.

Roku Community Team

[Aad1231]

I have deleted the camera from the app and it still is not resetting the camera. The only thing it is doing is having a continuous red light indicating it has a power source. The light will not blink to start installation. It did the first time I tried it but would not update. Now the camera will not do anything without resetting it. Holding the setup button is not a solution nor is deleting it from the app. Model number is CS1000X 

[RokuRiamie-D]

@Aad1231,

How about you try again to add or set up the camera?

Let's see if that works for you. Try the steps below:

1. Open the Home screen 
2. Tap the plus sign  from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

For more setup tips for the Indoor Camera SE (Model CS1000R) click here. If the issue continues, please let us know when and where you bought this camera.

Roku Community Team

[Aad1231]

This did not work either. The camera will not function at all. It will not begin the set up process again because it will not reset. 

[Aad1231]

I am returning the camera. It appears to be defective. 

[ltol0xa]

I need help, my roku camera indoor se is not factory resetting! I've tried a million times to disconnect the power for 10-20 seconds then plugging it back in and pressing the startup button for 10-20 seconds and waiting 30 seconds. It just stays on the red solid light. I need your help!

[RokuRiamie-D]

Hi @ltol0xa,

We understand that your camera won't factory reset. Try the troubleshooting steps we suggested above on this thread, and let us know if it will work for you. 

Thanks,
Roku Community Team