Cameras & doorbells

[AKStew]

My Roku indoor camera se model CS1000X keeps giving error message, "there's no route path or device model" when I'm trying to set it up. I can't get past the initial update of firmware. I've done all the steps you say to do and it's still not downloading the update. I see the error message as soon as the camera says setup complete.

[RokuRiamie-D]

Hi @AKStew,

Thanks for posting!

We get that you are experiencing an error message "there's no route path or device model" on the Roku camera during the initial setup. We'd like to look into it.

Share us with some details:

• A screenshot shows the error message
  How do I insert an image in a post?
• Have you tried checking your camera's internet connection?
• Troubleshooting steps taken

Keep us posted.

Roku Community Team

[AKStew]

Here is the screenshot of the error message.

[RokuRiamie-D]

Thanks for providing the requested photo @AKStew.

We'd like to take a closer look into this issue.

Let's see if this works for you.

1. Ensure that the Roku Smart Home app is up to date.
2. Log out and log back into the app.
3. Uninstall and reinstall the app.
4. Factory reset the camera

If the issue continues, provide us with the following:

• Make and model of the router
• Device ID
• Device firmware version
• App version
• Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

Looking forward to your reply.

Roku Community Team