Cameras & doorbells

[DawnAK]

I have the same issue. Except I use two base stations for 6 cameras which I split on the two. Some times the camera only last 5 hours . And I never had an issue with it before. Been happening a it with most the cameras. Last a few days or few hours. This started in the last couple months. Some are newer as well. They have wifi but get kicked out. Ugh. 

[RokuRiamie-D]

Hey, there @DawnAK,

Thanks for reporting your connectivity issue with the Roku Outdoor Cameras to the Base Station. We're here to help.

Let's see if this works.

1. Update the App: Ensure the Roku Smart Home app and device firmware are up to date.
2. Charge the Camera: Make sure the camera is fully charged. Poor connectivity can drain the battery faster.
3. Power Cycle the Base Station: Unplug the base station for 10 seconds, then plug it back in.
4. Check Status Lights:
   • The base station light should be solid blue.
   • The camera light is blue when streaming or recording; otherwise, it’s dark in idle mode.
5. Check Signal Strength: In the app, tap the paired base station. A full signal shows 3 bars. If you see only 1 bar, move the camera closer.

If the issue continues, we suggest you contact your internet service provider (ISP).

Keep us posted.

Roku Community Team

[nursesaralpn]

I have 1 outdoor camera that never wants to stay connected i take it down and reset everything and it might last a day but then will stop connecting i have to continually take it down and reset it. i though maybe it was distance issue but i have another camera further away and it doesn't have a problem 

[RokuRiamie-D]

Hey @nursesaralpn,

Thanks for sharing your concern about your Outdoor Camera. We'd like to know more about your issue.

Are you talking about the Outdoor Camera losing its internet connection or the Base Station? And is your outdoor camera wired or battery-powered?

Keep us posted.

Roku Community Team

[jenna_sparkles]

Same problem. I just purchased 6 roku outdoor SE cameras and 2 base stations. All connect and pair fine but after a period of time they start dropping and will not reconnect to the base station. I have to do the pair process all over and setup the camera again for it to reconnect and that gives me another 5 to 24 hours before it happens again. I've even moved the cameras indoors and about 6 feet from each other to test this and the connection will drop. App shows the base station online and the blue light is solid. On the cameras there is no light. If I turn off and back on it will blink yellow for a bit but will turn off and no light stays on. No error messages, just shows camera offline in the app. 

App is latest from app store (iphone). Batteries are 100% charged. Wifi strong and connection is good for all other devices. All devices have latest firmware and have been power cycled multiple times. 

[RokuRiamie-D]

Hey @jenna_sparkles,

We understand that you are having trouble connecting your Outdoor cameras to the Base Stations. We recommend that you follow the troubleshooting steps listed above this page. 

Also, if you're having an issue with the Camera offline error on the Roku Smart Home app, click here for more tips.

We hope this helps.

Roku Community Team