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CBVB
Reel Rookie

Network errors. Connection issue

Why does my live feed always error out?  I get notifications and notification videos, but live feed 95% of time get connection error codes.  Tried all fixes with roku support.  Now trying to figure if network issue.  Live feed works fine if on location but off get the error codes most of time.  Any suggestions please

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3 REPLIES 3
RokuReynan-L
Community Moderator
Community Moderator

Re: Network errors. Connection issue

Hi, @CBVB.

Welcome to the Roku Community!

We appreciate you reaching us about having an error message on your live feed. We're here to provide some steps you can try.

This error message indicates a problem with the camera's connection to your Wi-Fi network, meaning the camera is struggling to maintain a stable connection to your router. 

Could you please try moving your camera closer to your router? If the issue persists, please try restarting your router.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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CBVB
Reel Rookie

Re: Network errors. Connection issue

Will be working with her internet provider next week think she needs more bandwidth?  Thanks

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RokuReynan-L
Community Moderator
Community Moderator

Re: Network errors. Connection issue

Hi, @CBVB.

Thanks for getting back to us! 

We appreciate you working with your internet provider. You don't need more bandwidth for your camera. Just ensure that your internet is enabled for 2.4 GHz. 

If the issue persists, please let us know.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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